Because our work is custom-engraved and made to order specifically for you, our refund policy is different from an off-the-shelf shop. Please read this before you order.
Personalized and engraved items can't be returned or refunded for change of mind. Once a piece carries your name, logo, date or custom design, we can't resell it — so all custom orders are final sale. Please review your design carefully in the live preview before you submit your order.
We stand behind our work. If your item arrives with an error that's our fault — the wrong text we engraved, a defect in the engraving, or damage from our production — we'll remake it for you at no additional cost. Our remedy for our own errors is a remake rather than a refund.
To qualify for a remake, let us know within 7 days of delivery and send a clear photo of the issue to hello@wovencrown.com. That timing helps us tell a production issue from later wear or accidental damage.
If your item arrives damaged in transit, contact us within 7 days of delivery with photos of the item and the packaging, and we'll make it right with a remake.
Not sure whether your design will work? Ask us first at hello@wovencrown.com — we're glad to help before anything is made.