Welcome to Woven Crown. These Terms of Service ("Terms") govern your use of our website and your purchase of our custom-engraved products. By placing an order or using our site, you agree to these Terms.
Woven Crown LLC is a custom engraving business based in Indiana. We make glassware, metal goods, wood pieces, leather patches and related items, each engraved to order. You can reach us any time at hello@wovencrown.com.
Nearly everything we sell is personalized and produced specifically for you after you order. Because each piece is custom, orders are handled individually — see our Refund Policy and Custom Work Terms for details on what that means for changes, cancellations and returns.
When you submit an order through our site, you're sending us a request to make a custom piece. We review each request before charging. Once we've confirmed we can make your item, we email you a secure payment link. Your order is confirmed only once payment is received.
We reserve the right to decline or cancel any order — for example, if we can't produce the design, if a logo appears to infringe someone's rights, or if the request contains content we won't engrave. If we decline before payment, you owe nothing.
Prices are listed on our site and may change at any time. The price that applies to your order is the one shown when you submit your request. We do our best to keep pricing accurate, but if an obvious error occurs, we'll contact you before charging.
If you upload a logo, image or text, you confirm that you own it or have permission to use it, and that engraving it won't violate anyone's rights. See our Custom Work Terms for more.
We won't engrave content that is unlawful, hateful, harassing, or that infringes someone else's intellectual property. We use a basic filter on engraving text, but we also rely on your good judgment.
To the fullest extent allowed by law, Woven Crown's liability for any order is limited to the amount you paid for that order. We aren't liable for indirect or incidental damages.
We may update these Terms from time to time. The version posted here is the one that applies. Significant changes will be reflected in the "last updated" date above.
Questions about these Terms? Email us at hello@wovencrown.com.